Shipping
  • How should I supply my shipping information?
    Your shipping instructions must be submitted in writing (faxes and emails accepted).

  • What information is required?
    • Full physical street address (sorry, no PO boxes!) including zip code
    • Is the destination a residential area, or commercial?
    • If using a common carrier freight company:
      • Does the destination have a truck high loading dock?
      • Is an indoor delivery required?
      • Will the shipment be accepted on the ground floor?
    • For each destination:
      • Quantity
      • Purchase Order if applicable
    • ALWAYS STATE IF PRODUCT MUST BE RECEIVED BY A SPECIFIC DATE (AND SPECIFY THE DATE). AN EXPEDITED SHIPPING METHOD MUST BE USED IN THIS CASE.
      The least expensive expedited shipment method is 3-day service for deliveries in the contiguous 48 states. Don’t count the day the product ships or Saturday and Sundays (or holidays if applicable). If time doesn’t permit 3-day shipping, 2-day or overnight services are also available … and are of course, more expensive. Even if you think you have ample time to send items ground … if you have a drop dead date … the safest thing to do is ship some via a expedited method! Keep in mind … things happen that can cause expedited shipments to not arrive as scheduled (weather delays, carrier rerouting, etc). When applicable, we will assist in obtaining a refund of the guaranteed shipping cost. Brenner Printing is not liable for late delivery … turning the package over to a reputable carrier constitutes delivery.

  • What must I provide to get an estimated shipping cost?
    Specifications of the job must be known (size, stocks, binding, etc). Zip code of the destination address, if the destination is a residential or commercial location, as well as quantity shipping to each location and the method of shipping (ground, overnight, 2-day, 3-day etc). All shipping costs are ESTIMATED only and are subject to change without notice.

  • What methods of shipment do you use?
    Most of our shipments are sent via UPS services. Depending on the size of shipment or your requirements, we can also ship Fed Ex or common carrier freight.

  • How long will a ground shipment take?
    Ground shipment transit times are not guaranteed, and vary depending on the destination point, but generally speaking a ground shipment should arrive to you in 7 – 10 business days.

  • I need my books for a convention … how can my books be shipped to get to me on time?
    The least expensive expedited shipment method is 3-day service for deliveries in the contiguous 48 states. Don’t count the day the product ships or Saturday and Sundays (or holidays if applicable). If time doesn’t permit 3-day shipping, 2-day or overnight services are also available … and are of course, more expensive. Even if you think you have ample time to send items ground … if you have a drop dead date … the safest thing to do is ship some via a expedited method! Keep in mind … things happen that can cause expedited shipments to not arrive as scheduled (weather delays, carrier rerouting, etc). When applicable, we will assist in obtaining a refund of the guaranteed shipping cost. Brenner Printing is not liable for late delivery … turning the package over to a reputable carrier constitutes delivery.




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