As completion of your project nears, you will be contacted to provide shipping information if you have not done so already. A Shipping Instructions sheet can be submitted, or you may simply submit via email or fax. But ALL shipping instructions must be submitted in writing, with complete physical street addresses and zips each time (no "same as last time" instructions, please).
If your order was entered for guaranteed shipments when it arrived, now is the time to emphasize those shipments on your instructions! With conventions, book signings and other events, we will do our best to get you product at the least expensive expedited shipment rate (3-day service) whenever possible. 2-day, overnight services and Saturday deliveries are available to most areas whenever time does not allow for 3-day. Additionally, any insurance requirements should be stated on your instructions.
Unless credit terms have been authorized in advance, jobs must be paid for in full, including shipping charges, prior to shipments/pickups being made. Click for a credit application.
Diamond Comic Distributors picks up from our plant weekly (current pickup day is Monday). We do not require a physical copy of your Diamond Purchase Order. You may simply provide us in your written instructions the number of books required as well as the PO # and Item # if required. While Brenner Printing & Mailing does not charge a fee for preparing orders for pickup by Diamond Comic Distributors, please inquire with your Diamond representative on what their charges may be.
For books not being picked up by Diamond Comic Distributors, our preferred method of shipping is via United Postal Service (UPS). We can either send on your own established UPS account (upon verification of account status) or you may ship on our account. When requested to, or required to due to shipment size, we can also ship via Fed Ex as well as a variety of ground freight shipment companies.
Once your book is complete & all payment requirements are met, ground UPS and freight shipments generally depart our plant on the following day. Due to our commitment to get Diamond shipments finalized, we rarely make ground drop ships on Mondays. Ground UPS shipments within the United States take from 3 - 7 business days, however that is not guaranteed. We'll be happy to email you tracking numbers upon request so that you may follow shipment progress.
UPS shipments are double boxed for added box strength. For an additional charge your shipments may be bulk shrink wrapped upon your request. Boxes ARE NOT additionally insured! If you require additional insurance on packages please state so in your shipping instructions.
Its unfortunate, but on occasion a shipping mishap does occur. As the shipping party, we will do our best to quickly assist you in filing a claim with the carrier. Please note any damages when signing for your packages, keep all packaging and notify us immediately.
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