Frequently Asked Questions


Billing
  • Will I receive a receipt for my deposit?
    When your job is invoiced, your deposit will be shown at the bottom of the invoice. A credit card authorization number or check number will be noted as well.

  • What types of payment do you accept?
    • Preprinted Personal and Company checks (may be subject to the Discover TeleCheck verification system)
    • MasterCard
    • Visa
    • Discover
    • American Express
    • Money Order
    • Cashier's Checks
    • Wire Transfers (call for details)
    • Diamond Assignments

  • How can I obtain a credit account?
    Fill out a credit application. Then send it in. Please make sure to include three TRADE references and their fax numbers.

  • What is a Diamond Assignment?
    This is a document that assigns payment that would typically go to you for product, to be paid directly to Brenner Printing & Mailing. Please contact your Diamond Representative.

  • Do you accept all Diamond Assignments?
    No. Please contact Accounts Receivable for details and requirements.

  • If my assignment does not cover invoice costs, will you accept the assignment as my deposit?
    No. If the assignment does not cover the full anticipated costs, the shortage must be paid at the time you submit your job. Unless the Diamond assignment covers the anticipated costs in full, it will only be accepted on the back end.

  • How do overs/unders work?
    For saddle bound books our standard over/under is 3%
    Overs are shipped at no additional unit cost, while shortages are credited at full unit cost
    For perfect bound books our standard over/under is 5%
    Overs are invoiced at 2/3 the original unit cost, while shortages are credited at full unit cost


  • What if I don't have trade references?
    In most cases you will remain on a 1/2 down balance due upon completion status until which time we can establish a history with you ourselves. Generally speaking this will require regular work over the course of 6 - 12 months with no payment problems.

  • Do you offer payment discounts?
    Discount offers change from time to time. We currently offer a multi-book discount when you print 3 or more books at one time of 3000 copies or more.



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